Ingezonden persbericht
Press Meeting: Amerikaans IDT betreedt Nederlandse markt outsourcing customer contact
Geachte redactie,
Graag nodigen wij u namens IDT contact uit om op donderdag 10 april a.s., de Press Meeting van IDT bij te wonen, om 10:15 uur.
Het Amerikaanse IDT betreedt met een geheel nieuwe aanpak de Nederlandse markt voor de outsourcing van telefonisch klant contact. IDT gebruikt alleen native speakers en zet deze in in hun thuislanden dankzij internationale koppeling van callcenters.
De Press Meeting vindt plaats in de Community Club, in hal 3 van Jaarbeurs Utrecht, tijdens de vakbeurs voor klantcontact & relatiemanagement TCD2003.
U kunt zich inschrijven via www.tcd2003.nl. Bij de entree ligt dan een badge voor u klaar.
Voor vragen belt u met Michael Gottdank van IDT, 06 - 51883166.
Een persbericht is hieronder bijgevoegd.
IDT is op de beurs TCD2003 ook te vinden op stand B096.
Tot ziens!
PERSBERICHT:
A NEW APPROACH TO CUSTOMER CONTACT FROM AN ESTABLISHED NAME IN TELECOM
UTRECHT THE NETHERLANDS- APRIL 2003-IDT offers a new approach to the Contact
Centre Industry. For over a decade IDT has been providing customer service
to a subscriber base in the millions. IDT Contact Services offers an
alternative to the usual call centre solution, bringing lower cost, higher
productivity and increased revenue.
With ten offices and a global Contact Centre network IDT is able to offer
customized In-Bound and Out-Bound Contact Centre solutions that fit specific
needs.
IDT has a long history in marketing, sales, and understands the importance
of customer loyalty and reducing Churn as a means to boost sales.
IDT offers high quality at competitive pricing, with agents that are native
to local markets and are able to communicate not only a common language but
also a common culture.
With these advantages in addition to a proprietary fibre optic network, IDT
contact services is able to ensure quality, reliability, and stability.
³Our greatest strength is in our people, the ability to offer high quality native operators for almost any European market makes us stand out from the rest². Said Michael Gottdank Vice President of Sales and Marketing EMEA, IDT Contact Services.²The fact that we can offer our services at below market pricing just gives our clients an added advantage². ³IDT has been providing customer service for over a decade in the USA, and in October of 2002 a Wall Street Journal Survey of Mobile and Long Distance carriers gave us a higher ranking than AT&T, MCI and Sprint². Now that we have begun to market our Call Centres in Europe we are confident that we will see the same success².
About IDT Contact Services
IDT Contact Services is a full-service, multilingual, customer contact
management service provider, providing around-the-clock, multimedia, inbound
and outbound services for your business. Our multi-channel services are
delivered over the IDT proprietary broadband network providing the
reliability, performance and security your business needs. We are IDT, a
leading multi-national carrier with the resources, experience and capability
to service your business¹ needs today and into the future.
IDT Contact Services specializes in the management of outsourced customer
contact solutions and professional services through our worldwide network of
contact centers. We deliver your organization¹s brand values and our
solutions are a seamless extension of your company. For more information see
www.idtcontact.com.
About IDT
IDT Corporation, through its IDT Telecom subsidiary, is a facilities-based,
multinational carrier that provides a broad range of telecommunications
services to its retail and wholesale customers worldwide. IDT Telecom, by
means of its own national telecommunications backbone and fiber optic
network infrastructure, provides its customers with integrated and
competitively priced international and domestic long distance telephony and
prepaid calling cards. IDT and Liberty Media own 95% and 5% of IDT Telecom,
respectively. IDT Media is the IDT subsidiary principally responsible for
the Company's initiatives in media, new video technologies and print media.
IDT Solutions (formerly Winstar) is the IDT subsidiary that provides
reliable local and long distance voice, data, high-speed Internet and
business continuity networking service for business needs in 22 U.S. markets
through its facilitiesbased network utilizing fixed broadband wireless
technology. For more information see www.idt.net.