Ingezonden persbericht


Persbericht

21 juli 2004

Salesforce.com presenteert Summer 04 productreeks en Enterprise Edition 2.0

~ alle 10.700 klanten en 161.000 abonnees worden gratis en automatisch geüpgraded naar de 16e generatie CRM-dienst ~

Salesforce.com (NYSE: CRM), technologie- en marktleider in on demand customer relationship management (CRM), kondigt vandaag de onmiddellijke beschikbaarheid aan van de salesforce.com Summer 04 productreeks voor alle 10.700 klanten en 161.000 betalende abonnees wereldwijd. Summer 04 is de 16e generatie van salesforce.com s succesvolle customer relationship management (CRM) dienst en biedt meer schaalbaarheid, integratie, toepasbaarheid en functionaliteit. Bovendien omvat Summer 04 salesforce.com s nieuwe Enterprise Edition 2.0. Deze editie is geschikt voor implementaties bij kleinere bedrijven met slechts enkele werknemers, maar ook voor grotere bedrijven met meerdere duizenden werknemers, waar CRM bedrijfsbreed geïmplementeerd wordt.

Salesforce.com s unieke model biedt alle voordelen van Summer 04 per direct aan het gehele klantenbestand, zonder bijbetaling. Bovendien wordt gegarandeerd dat persoonlijke aanpassingen en integraties die reeds gedaan zijn bij elke klant bewaard blijven. Summer 04 is beschikbaar in een Personal Edition, Team Edition, Professional Edition en nu ook in de Enterprise Edition 2.0. Zo kunnen klanten kiezen welke editie het beste past bij de omvang van hun implementatie en onderneming.

Salesforce.com heeft zich met de Summer 04 editie wederom aan ons bewezen, zegt Thomas Ducatelli, senior vice president, sales and business development bij CompuCom, een toonaangevende IT service provider. Elke paar maanden komen ze met zinvolle verbeteringen die ons bedrijf ten goede komen. Deze continue verbeteringen geven aan dat salesforce.com moeiteloos in de pas loopt met de ontwikkeling van ons bedrijf.

Summer 04 omvat:

Meer aanpassingsmogelijkheden: Summer 04 transformeert salesforce.com van een in the box -applicatie tot een veelzijdig aan te passen CRM-instrument. Hiermee kan aan verschillende klantwensen tegemoet gekomen worden. De mogelijkheid om standaard tabbladen te hernoemen, zelf velden te creëren, functies aan te maken en pagina lay-out aan te passen met behulp van drag and drop -menu s geven gebruikers de mogelijkheid salesforce.com volledig aan te passen aan hun eigen wensen.

Meer integratiemogelijkheden: met Summer 04 is salesforce.com gemakkelijk te integreren met alle belangrijke bedrijfs- en desktopapplicaties. De verbeterde Summer 04 edities van Microsoft Outlook en Office maken het mogelijk om salesforce.com vanuit Outlook of Office applicaties te gebruiken.

Meer CRM-functionaliteit: salesforce.com Summer 04 heeft meer dan 1.000 CRM features voor het beschikbaar maken van klantinformatie. Summer 04 omvat ook een Customer Self Service Portal en zorgt er bovendien voor dat organisaties eenvoudig complexe relaties kunnen ontleden als contactpersonen betrokken zijn bij meerdere accounts.

Meer wereldwijde implementatie-ondersteuning: met klanten in meer dan 65 landen gaat salesforce.com verder dan het vertalen van standaard talen en munteenheden. Om aan de behoeften van multinationals tegemoet te komen maakt Summer 04 de Office Edition beschikbaar in alle 11 talen die salesforce.com ondersteunt: Braziliaans Portugees, vereenvoudigd Chinees, traditioneel Chinees, Engels, Frans, Duits, Italiaans, Japans, Koreaans, Spaans en Zweeds.

Enterprise Edition 2.0, onderdeel van Summer 04, is een belangrijke upgrade van salesforce.com s succesvolle productlijn en is bestemd voor grootschalige, bedrijfsbrede CRM-implementaties. Enterprise Edition 2.0 is gebouwd op het sforce client/service applicatieplatform en biedt de schaalbaarheid, aanpassingsmogelijkheden, integratie, voorspellingsfunctionaliteit en wereldwijde ondersteuning voor de grootste en meest complexe on demand CRM-implementaties.

Enterprise Edition 2.0 features zijn:

Enterprise VLO architectuur: Enterprise Edition 2.0 s VLO (Very Large Organisation) architectuur vertegenwoordigt een baanbrekend ontwerp voor de grootste on demand CRM-projecten. VLO maakt gebruik van een meervoudig gebruikersontwerp wat organisaties in staat stelt om veilig een persoonlijke, virtuele database te gebruiken, terwijl nog steeds gebruik wordt gemaakt van alle beschikbare computerbronnen.

Enterprise Customisation: Enterprise Edition 2.0 is wederom een grote stap voorwaarts met tientallen verbeterde features voor het aanpassen van alle niveaus van salesforce.com, waaronder het datamodel, de business logic en de user interface.

Enterprise Integration: Enterprise Edition 2.0 biedt innovatie en een verbeterde set webservices voor het integreren van on demand CRM in de infrastructuur van bedrijfsapplicaties met sforce 4.0.

Enterprise Forecasting: Enterprise Edition 2.0 wordt beschikbaar in september 2004 en zal de meest schaalbare on demand voorspellingsfunctionaliteit bieden.

Enterprise Multi-National Support: Enterprise Edition 2.0 is de enige CRM-applicatie met een dynamische vertaalfunctie en de enige CRM-applicatie die on-the-fly vertaling biedt, niet alleen voor standaard objecten en veldnamen, maar ook voor alle aanpassingen en lijstwaarden. Gebruikers kunnen zelfs in hun eigen taal toegang krijgen tot het volledige hulpsysteem.

Hieronder vindt u het volledige, Engelstalige persbericht.

(719 woorden)

Salesforce.com Releases New salesforce.com Summer 04 Product Line Including salesforce.com Enterprise Edition 2.0

~ all 10,700 salesforce.com customers and 161,000 paying subscribers automatically upgraded to 16th generation CRM service seamlessly and without charge ~

NEW YORK July 21, 2004 Salesforce.com (NYSE: CRM), the market and technology leader in customer relationship management (CRM) on demand, today announced the immediate release of its salesforce.com Summer 04 product line to all 10,700 customers and 161,000 paying subscribers worldwide. The 16th generation of salesforce.com s award-winning customer relationship management (CRM) service, Summer 04 delivers more customization, integration, globalization and state-of-the-art functionality. Summer 04 includes salesforce.com s new Enterprise Edition 2.0, the most successful on demand offering for implementations ranging from small corporate divisions to multi-thousand-user, enterprise-wide CRM deployments.

Salesforce.com s unique model immediately delivers all the benefits of Summer 04 to the entire salesforce.com customer base, at no extra cost, while ensuring that the integrity of existing customization and integration is preserved for every customer. Summer 04 is available in Personal, Team and Professional Editions, and now Enterprise Edition 2.0, allowing customers to choose the edition that is best for their size of implementation and enterprise. Introducing more than 100 new features, salesforce.com Summer 04 continues a tradition of product excellence that includes recently winning the Editors Choice award from PC Magazine for the third year, the Software Industry and Information Association (SIIA) Codie Award for Best CRM three years in a row and Infoworld s Technology of The Year for Hosted Applications for two years in a row.

Salesforce.com came through for us yet again with the Summer 04 release, said Thomas Ducatelli, senior vice president, sales and business development, CompuCom, a leading IT services provider. Every few months, they deliver meaningful advances that help improve our operations. These continuous enhancements mean that salesforce.com seamlessly evolves in lockstep with our business.

Summer 04 includes:

More Customization Capabilities: Summer 04 transforms salesforce.com from being an in the box application to a massively customizable CRM tool to satisfy a variety of customer needs. The ability to rename standard tab names, create custom fields, embed controls, and customize page layouts with drag and drop tools allows customers to fully customize salesforce.com just for them while still being able to transparently upgrade as new releases become available. Summer 04 introduces a customizable My salesforce.com home tab to allow business administrators to easily tailor the salesforce.com home page for different user groups, giving each user quick access to the precise information and tools they need every time they log in. With the new Web Tabs feature, administrators can embed critical Web content, such as expense reports, maps or company research tools right into the familiar salesforce.com user interface.

More Integration Options: Summer 04 allows salesforce.com to be easily integrated with all major enterprise and desktop applications. Summer 04 s enhanced Microsoft Outlook and Office Editions allows subscribers to run salesforce.com from within Outlook or access directly from Office applications. Over 3,000 members of the sforce developer community and over 100 independent software vendors now deliver solutions that integrate with salesforce.com through sforce, providing an unparalleled array of options for extending salesforce.com core functionality. Updated support for major application development tools from IBM (NYSE: IBM), BEA (NASDAQ: BEAS), Borland (NASDAQ: BORL), Microsoft (NASDAQ: MSFT) or even open source standards (including Perl, Apache, and PHP) allow customers to build extensions to salesforce.com using the tools they are already know.

More State-of-the-Art CRM Functionality: Salesforce.com Summer 04 has over 1,000 state-of-the-art CRM features for managing and sharing customer information. Summer 04 includes a Customer Self-Service Portal that makes it easier than ever to create a place on a company s Internet or Intranet site where customers or employees can go for service and support. Summer 04 makes it easy for organizations to track complex relationships where contacts are involved with multiple accounts. Analytics in Summer 04 now include additional drill-down and break-out options and an enhanced chart wizard that gives users greater control in designing custom charts.

More Global Deployment Support: With customers in approximately 65 countries, salesforce.com goes beyond standard language and currency translation to meet the needs of the multinational enterprise. Summer 04 makes Office Edition available in all 11 languages supported by salesforce.com: Brazilian Portuguese, simplified Chinese, traditional Chinese, English, French, German, Italian, Japanese, Korean, Spanish and Swedish.

Included with Summer 04, Enterprise Edition 2.0 represents a major upgrade of salesforce.com s award-winning product line targeted at large-scale, enterprise-wide CRM deployments. Built on the sforce client/service application platform, Enterprise Edition 2.0 provides the scalability, customization, integration, forecasting and globalization support for the largest and most complex on demand CRM deployments.

Enterprise Edition 2.0 features include:

Enterprise VLO Architecture: Enterprise Edition 2.0 s VLO (very large organization) architecture represents a breakthrough design for tackling the needs of the largest on demand CRM deployments. VLO uses a multi-tenant design that allows each organization to have a secure, private, virtual database while still utilizing the full power of all available computing resources. A proprietary cache server stores all organization and user level preferences, allowing each page to be 100 percent customized in real time, even for the largest organizations. Finally, dynamic multi-tenant query optimization ensures that all queries are examined and statistically optimized, resulting in reliable performance and real-time reports.

Enterprise Customization: Enterprise Edition 2.0 takes another leap forward with dozens of advanced features for customizing all layers of salesforce.com, including the data model, business logic and user interface. Developers can use the tools they know and love from sforce partners such as IBM, BEA, Borland and Microsoft and even open source to build new or composite applications. And unlike client/server software, these customizations are unaffected by upgrades, so that investments in customizations are never lost. Since the introduction of sforce, more than 25 percent of all Enterprise Edition customers have done advanced customizations to the salesforce.com underlying data model, demonstrating the deep customization now possible with on demand computing.

Enterprise Integration: Enterprise Edition 2.0 updates the product s innovative, advanced set of open Web services for integrating on demand CRM into an enterprise applications infrastructure with sforce 4.0. The new functionality in the sforce 4.0 Web service API takes the form of access to new objects, previously unavailable objects and related data operations; the new objects will appear automatically via the Enterprise WSDL and describe calls, and work transparently with existing data operations including SOQL, SOSL, create, update and retrieve. Complete schema and access information are available at http://www.sforce.com . Included in these web services are a SQL-like interface for querying data, a Google-like syntax to search any text entered into the system and a replication API for creating a mirror of all your salesforce.com data in a local database residing in the customer s data center. Best of all, integrations remain intact even as customizations change or the service is upgraded.

Enterprise Forecasting: Scheduled to be generally available in September 2004, Enterprise Edition 2.0 will deliver the most customizable on demand forecasting capabilities in the industry. With product-level forecasting, revenue stream forecasting, hierarchical forecast roll-ups, multi-tier management overrides, rolling forecasts and more, Enterprise Edition 2.0 is specifically designed to meet the advanced forecasting requirements of the largest enterprises.

Enterprise Multi-National Support: Enterprise Edition 2.0 is the only CRM with dynamic translation and the only CRM to provide on-the-fly translation not just for standard object and field names, but also for all customizations and picklist values. Users can even access the entire help system in their native language.

When we looked for a CRM solution to be our enterprise-wide standard, salesforce.com was able to meet all of our requirements, including supporting multiple thousands of users across our 33 divisions, said Mark Newhall, vice president, customer care and quality systems, Corporate Express. That's why we've made Enterprise Edition 2.0 a key part of our integrated sales process.

BERICHT VOOR DE REDACTIE

Over salesforce.com
Salesforce.com is technologie- en marktleider in on demand customer relationship management (CRM). Het bedrijf levert, door middel van zijn succesvolle salesforce.com productserie, een veelomvattende suite van customer relationship management (CRM)-diensten. Hiermee kunnen bedrijven van elke omvang, industrie of uit elk werelddeel tegemoet komen aan de complexe uitdaging van het beheren van klantinformatie.

Salesforce.com levert ook sforce, het salesforce.com client/service platform. Hiermee kunnen klanten en onafhankelijke softwareleveranciers salesforce.com afstemmen op hun eigen behoeften. Daarnaast kunnen ze saleforce.com integreren en hun eigen on demand-bedrijfsapplicaties bouwen.

Vanaf 30 juni 2004 beheert salesforce.com de klantinformatie van 10.700 klanten en 161.000 betalende abonnees inclusief klanten, zoals Automatic Data Processing (ADP), Advanced Micro Devices (AMD), SunGard, Corporate Express, Dow Jones, America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Polycom en SunTrust banks.

Het hoofdkantoor van salesforce.com is gevestigd in San Francisco. Daarnaast heeft salesforce.com kantoren in Europa en Azië. Het bedrijf is genoteerd aan de New York Stock Exchange met het ticker symbool CRM .

Voor meer informatie bezoek www.salesforce.com

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Salesforce.com is a registered trademark of salesforce.com, inc., San Francisco, California. Other names used may be trademarks of their respective owners.

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This press release may contain forward-looking statements that involve risks, uncertainties and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include - but are not limited to - risks associated with our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain and motivate our employees and manage our growth, new releases of our service and successful customer deployment and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our registration statement (on Form S-1) and in other filings with the Securities and Exchange Commission. These documents are available on the SEC Filings section of the Investor Information section of our website.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Voor verdere persinformatie, fotografie of een interview kunt u contact opnemen met Kim van Bokhoven of Joost Galema bij LEWIS, het IT PR bureau: Tel: +31 (0)40 235 46 00 Fax: +31 (0)40 235 46 01 E-mail: kimv@lewispr.com Website: http://www.lewispr.com joostg@lewispr.com

Voor overige informatie kunt u contact opnemen met Amanda Fennell, marketing manager bij salesforce.com EMEA: Tel: +44 870 351 5472
E-mail: afennell@salesforce.com Website: http://www.salesforce.com

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